Of course you know I am going to see my famliy on Friday (can't wait btw), well I didn't get my Mom anything for Christmas because I knew I was going to be there a few weeks after Christmas so I wanted to give her something then.
I wanted it to be a good gift, something I knew she would really like, something I knew she wanted. So for weeks I 'window shopped' online looking for something to get her. I just couldn't find anything and then I remembered, my Mom has always said that she wanted a Mother's Ring you know the ones with the birthstones.
So I started looking all over the web for Mother's rings and I just couldn't find anything within my $200 budget. Finally on December 13th I found a ring from at Zales online for $186 and it was prefect. It would have 5 stones, the one in the middle would have my Mom's birthstone and then 2 stones on each side for each of us kids. Plus it would have each of our names next to our stones.
So as I am looking online I see that if you order by December 4th you would have it by Christmas. Well of course it was the 13th and I didn't need it by Christmas just by the time I leave to go up to PA. So I ordered it, got an email saying my order was processed on the 15th and that is the last thing I heard from them.
So on December 26th I decided to call just to find out when I would get the ring since I didn't even have an estimate when I would get it. I was sure that I would have it in time since it said on the website if you order by the 4th have it by Christmas, and that is only 21 days if it was there on Christmas Eve. NO where on the site did it say that they were rushing those orders.
So I call and the girl on the phone tells me it won't be shipped until at least January 14th. What??? I wasn't happy and asked if there was any way we could rush it, I even said I was willing to pay more. She said she would put in a ticket to do so but couldn't promise me anything.
Yeah I wasn't happy, so I decided I would call back the following Monday. If they would have at least giving an estimate on the website when I should get the ring I may not have ordered it in the first place.
So when I called on Monday the guy I talked to said I don't know why the rep told you that the ring would be shipped by the 14th, he said they don't ship out for at least 5-6 weeks after ordering it!!!! Yeah I am pissed by now and told the guy that I wanted to cancel the order, he told me I couldn't!!! Ummmm really?? I haven't even paid for it yet, the money isn't being taking out of my account until it is shipped so you are telling me I can't cancel something I haven't even paid for yet???
So I had off that Thrusday and I decided I would call back again to see if I could have the shipping address changed. By this point I just wanted to make sure she could get the ring. If it got shipped here after I had already come home then I would have to pay for shipping plus insurance since it is a ring and have it shipped down to my mom.
So I talk to a supervisor, he tells me I can't change the shipping address!!!!! WHAT??? Ok I can't cancel because it has already been processed and I can't change the shipping address on something that hasn't been shipped yet?????? I was livid, I told the guy that I wanted the ring by NO LATER than January 8th, and if it wasn't here by that date I would advise my bank to deny any withdrawls that Zales attempted to take out.
Ok guys I know I work in customer service, I know how hard it is to change something about an order once it has been placed and paid for. But, you are sitting there and everything I ask for you CAN'T do for me?????????
So after that I just had it and decided that if it was going to get here after the 8th I would just refuse shipment and then the money would be refunded back to me. I didn't want to let it ruin the excitement that was building for my trip.
Until tonight I had really not thought about it. When I got home from work I checked my e-mail I had an e-mail from Zales stating my order had been shipped. I pulled up the e-mail and clicked the link to track it, guess what???? My order will be delivered on January 8th by 4:30pm!!!!!!!!!!! Now I am happy, see that is one of the perks of bitching until you get what you want...lol.
So now when I go up to see my Mommy I will be able to give her the ring she has been asking for for so long. I will be there to see the look on her face when she sees it. I will be there to share that Mother/Dauther moment with her. That is all I wanted in the first place, to be able to give that ring to my Mom to show her just how much she means to me.
Woohoo I can tell this trip is going to best unforgettable!!!!!!!!!!!
Until later